Refund policy
Refund Policy
At House of G, customer satisfaction is our priority. We stand behind the quality of our CBD products and want to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.
Eligibility for Refunds
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Refunds are available for unopened and unused products returned within 14 days of the delivery date.
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Products must be returned in their original packaging and in resalable condition.
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Shipping costs are non-refundable.
Non-Refundable Items
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Opened or used products.
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Clearance or sale items.
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Gift cards.
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Items returned after 14 days from delivery.
How to Request a Refund
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Email us at grice@houseof-g.com with your order number and reason for the return.
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Once approved, we will provide you with a return shipping address.
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After receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include photos of the product and packaging. We will promptly resolve the issue by offering a replacement or full refund.
Shipping Returns
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged product).